SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of vivalum.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of vivalum.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of vivalum.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of vivalum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I don’t wear that much makeup, so I probably will never use all of the brushes, but I wanted a set with variety. These come in a durable case, each brush individually wrapped, and the brushes themselves look nice and are soft and work well for various cosmetic needs. Easy to wash with warm water and soap and air dry. I’ve had them for more than a month and so far they are very durable.
Wanted a good set of brushes to have on hand for my daughter and I to use if needed. This set was a perfect bargain and has served the intended purpose. I do not use daily or all of the brushes but I find the ones I utilize to be well made and have held up well through washings. The bristles are soft and for the price you can’t beat it.
These brushes are nice, I love the face brushes especially. The brushes are really soft and dense, they don’t feel cheap. I didn’t notice any shedding after I tested it by washing and applying makeup. I like the case they come in and I especially love the fan brush, so good for highlighting my cheekbone and forehead.
This is a nice set of makeup brushes. There are 14 brushes in this set. Everything that you could want and need. There are no loose hairs and the brushes appear to be well made. The handles are nice wood and fit my daughters hands. My daughter likes this set. This is a good set of makeup brushes especially at this price.
Very soft brushes and I’m very happy with the quality. They work for all types of makeup applications with a lot of brushes for eyeshadows and many sizes of tips .Very reasonable price. I recommend it and definitely will buy it again.
I was expecting a set full of brushes with hairs that fall off all over my face for the price I paid. I’ve tried countless times to find a brush hair left behind, but I can’t. These brushes are high quality and work amazing. Would be a great gift
The big brush has such a soft touch I almost can't believe it. I just love it. I also got a great deal on these!! For the price and quality, you should TOTALLY get these.
This is my favorite brush set so far. Love the green color, it's super soft, and I love the pouch it comes in! Great quality, no frayed or too-long strands.
Love these brushes. They’re super soft, well made quality brushes. Definitely good if you're looking for affordable/ quality type brushes.
They came in 2 days which I always love!! These brushes are super duper soft on your face.
Great brushes... do wish they came with note of which brush to use for what makeup
They helped up wonderfully, cleaned well, shampooed well, and dispersed my product flawlessly!
This is my second purchase and I love these brushes.
The brushes are great the package is nice
These are quite decent for the price.
I like these. There are probably better brushes out there.
Amazing value for your money
These brushes are very soft! No trouble with shedding
Just got these and they are wonderful brushes.
Good product. I only wish it had more colors
Absolutely a great buy.
These brushes are exactly what I was hoping for. Would definitely recommend it!
Surprisingly soft brushes that are solidly made.
I would highly recommend this set to anyone looking for mostly larger brushes.